Returns

Returns

We have a 14-day return policy for non-personalised gifts, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To exchange your product or receive a refund simply return your purchase to us, be sure to include your personal details and our invoice number. 

Please note that returns will need to be sent to the following address: Monster Ventures Ltd, 3 Glasshouse Studios, Fryern Court Road, Burgate, Fordingbridge, SP6 1QX, United Kingdom.

Shipping costs for returning your item are non-refundable. You should consider obtaining proof of postage just in case the item you are returning doesn’t arrive. Unfortunately, we are unable to accept liability for items lost in the post.

You can always contact us for any return question at hello@monsterventures.co.uk.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@monsterventures.co.uk.